Organisations that get the most from Dynamics 365 build internal capabilities
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Users work confidently in the system.
New hires reach full productivity quickly.
Processes are followed consistently, and compliance improves.
We design learning programs that make that happen
Role-based, process-aligned, and built around how your organisation operates.
How It Works
1. Discovery
We map your processes against how your team uses Dynamics 365 day to day. This gives us a clear picture of where training investment will have the most impact.
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Deliverables
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Skills Assessment: The baseline of your new training systems
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SOPs and Dynamics configuration Analysis: For a perfect alignment of processes, procedures and training
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Business and Upskilling Strategy Alignment​​​​
2. Design
We build a role-based learning curriculum tied to your SOPs. Not a generic Microsoft course outline.
This includes onboarding frameworks for new hires, train-the-trainer coaching for team leads, and LMS setup if needed
What we will do:
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Dynamics Learning Curriculum: Role-based, tailored to your processes
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Learning Management System setup (Choose your favourite or we can provide one)
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Train-the-trainer Coaching for your management team
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Onboarding frameworks for new hires
3. Build
We launch the learning system and support you for three months post-launch to embed the habits. Your internal trainers are certified.
Your learning paths are live. Your new hires have a structured path from day one.
What you will get:
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Training programs built on your SOPs
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Video lessons in your LMS
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Training Manuals
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3 Months of post-launch training support
What Our Clients Say
“D365 Training helped us cut our rollout time by 30% by delivering training that matched our exact workflows.
Our users were confident and productive from day one.”
Conor C., CIO, Construction
"We were struggling with user adoption until we partnered with D365 Training. Their tailored approach made all the difference.
Engagement went up, and support tickets dropped significantly.”
Mohammad C., Suppy Chain Director, FMCG
“Thanks to their D365 Training we not only delivered on time but also proved the ROI of our D365 project.
The training and advisory were invaluable.”
Peter M., CTO, Financial Services
“The training didn’t just teach our team how to use D365, it helped them embrace it.
We saw a huge shift in attitude and adoption across the board.”
Antonio P., Group Warehouse Manager, Retail
“Finally, a training provider who took the time to understand our setup.
The role-based sessions made it easy for everyone to see the value in the new system.”
Catherine S., Head of Finance, Lifescience
Training by application
We support the entire Dynamics stack, Azure and Power Platform​
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We develop custom employee training programmes for the following applications:​
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Finance & Operations
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Customer Engagement​​​​​
The LEAD365 Framework
Our Training Methodology Built on Microsoft Success By Design Framework
Traditional Microsoft Dynamics training focuses on:
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Pages and Navigation
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Modules
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Features and Capabilities​​​​
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These concepts are essential and are typically delivered by implementation partners; most generic training is available for free on Microsoft Learn.
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Teams that are already using Dynamics applications or are gettign near go-live need more than the usual training:
With LEAD365, we help your team:
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Understand how the system handles the organisaiton specific business processes.
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Learn how data and configuration affect system behaviour.
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Apply advanced features to the organisation operating procedures.
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Resolve issues and correct mistakes autonomously.
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Drive process improvement.
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LEAD365 builds training solutions for your team, based on how you work.
Bridging the Gap Between Processes and Technology
LEAD365 ensures knowledge becomes capability
Learn
Acquire foundational knowledge through business-context instruction
Engage
Apply learning through real-world scenarios and hands-on practice
Adopt
Integrate skills into actual work with coaching and feedback
Drive
Master capabilities and guide others: Learn to teach-back, and mentor teams
