•       What ERP stands for and what it actually means in practice

•       Why businesses outgrow spreadsheets and disconnected tools

•       How an ERP connects departments into one system

•       The core benefits an ERP brings to a business

•       Where Microsoft Dynamics 365 Business Central fits in the ERP landscape

•       The history and positioning of Business Central within the Microsoft ecosystem

•       What Business Central can and cannot do out of the box

•       The key functional areas covered by Business Central

•       Cloud versus on-premise deployment options

•       Who typically implements and uses Business Central

•       The layout and structure of the Business Central interface

•       How Role Centres work and why they matter

•       The main navigation elements: menus, search, and the action bar

•       How to find any record quickly using Tell Me

•       Key interface concepts: cards, lists, and documents

•       What a Company is in Business Central and how multi-company setups work

•       How fiscal years, accounting periods, and posting dates are managed

•       The role of master data: customers, vendors, items, and G/L accounts

•       How transactional data flows through the system

•       The concept of the General Ledger and posted entries

•       What the Chart of Accounts is and why it is the backbone of every ERP

•       How Business Central structures and numbers G/L accounts

•       The difference between Posting, Heading, and Total accounts

•       What Dimensions are and how they replace the need for extra accounts

•       How to read a simple Balance Sheet and P&L using BC logic

•       The structure of a Customer record in Business Central

•       The structure of a Vendor record and how it mirrors the Customer

•       The Contact list and how it relates to customers and vendors

•       Payment terms, credit limits, and pricing setup

•       How posting groups connect customers and vendors to the G/L

•       The end-to-end purchase process in Business Central

•       How to raise a Purchase Order and what each field means

•       The goods receipt process and how it updates inventory

•       Purchase invoice matching and the three-way match concept

•       How posted purchase entries flow to the General Ledger

•       The end-to-end sales process in Business Central

•       Sales Quotes, Orders, and how they differ

•       Posting a shipment and what it does to inventory

•       Sales invoicing and the entries it creates

•       Cash application: how payments are matched to invoices

•       How items are structured in Business Central

•       Item types: Inventory, Non-Inventory, and Service

•       Costing methods and why they matter

•       Unit of measure and item variants

•       Stock tracking: lot numbers, serial numbers, and expiry dates

•       The difference between basic and advanced warehouse configurations

•       Locations and bins: how physical space is represented in BC

•       The inbound process: warehouse receipts and put-aways

•       The outbound process: picks and shipments

•       Internal movements: transfers between locations

•       The built-in reports available in Business Central

•       Financial statements: Balance Sheet, P&L, and Cash Flow

•       Analysis Views and how to use them for slice-and-dice reporting

•       Power BI integration with Business Central

•       Excel export and when to use it

•       How user access is structured in Business Central

•       Permission sets: what they are and how they work

•       User groups and how to assign access efficiently

•       Security filters: restricting access to specific data

•       Best practices for access control in a BC implementation

•       The difference between personalisation and customisation in Business Central

•       How users can personalise their own view

•       Page customisation for administrators

•       AppSource extensions and what they add to BC

•       When to extend BC and when to adapt the process instead

•       The typical phases of a Business Central implementation project

•       The importance of process mapping before configuration

•       Data migration: what it involves and why it is always harder than expected

•       User acceptance testing and go-live readiness

•       The most common reasons implementations fail and how to avoid them

•       How to continue developing your Business Central knowledge

•       Microsoft certifications relevant to Business Central

•       The Microsoft Partner ecosystem and career paths

•       Building practical experience with Business Central

•       Key resources: Microsoft Learn, community, and documentation