Our Partners
Are users struggling to adopt the system?
Even with the best planning, too many Dynamics 365 implementations hit a wall, not because of the technology, but because of the people using it. If your rollout is off track or adoption is slower than expected, you might be dealing with one or more of these common and costly challenges:
Users Don't Know How to Use the System
Despite training efforts, many employees struggle with basic navigation or key workflows. This leads to confusion, errors, and a reliance on IT or consultants for simple tasks—slowing down productivity and increasing support costs.
Generic Training Doesn't Match Your Setup
Off-the-shelf training programs or generic walkthroughs don't reflect your unique configuration, business processes, or roles. As a result, users feel lost, disengaged, and unprepared to use the system effectively in their daily work.
Change Management Was an Afterthought
Rolling out a new system is as much about people as it is about technology. Without clear communication, role-specific guidance, and ongoing support, employees resist the change, stick to old habits, and fail to adopt the new tools.
Low Engagement = Delayed Go-Live
When users aren't engaged or don't see the value in the new system, deadlines get pushed, project budgets balloon, and leadership starts questioning the ROI of the entire implementation.
Lack of Ongoing Support After Training
One-size-fits-all training sessions often end with a PDF or a recorded video, but without reinforcement or follow-up, knowledge fades quickly. Users revert to old ways, and the benefits of your investment never fully materialise.
Tailored Training for Real Results
At D365 Training, we don't believe in one-size-fits-all training. Every organisation is different, and so is every Dynamics 365 implementation. That's why we created LEAD365, a proven framework that guides your team from confusion to confidence, step by step.
Built on years of real-world experience, LEAD365 ensures your users are not just trained—but truly prepared to adopt and excel with your new system. Here's how it works:
1. Listen & Analyse
We start by understanding your unique setup, your modules, workflows, roles, and business goals. No assumptions. No generic scripts. Just a deep dive into what your team really needs to know.
2. Engage with Purpose
We design role-specific, scenario-driven training that mirrors your actual day-to-day operations. Whether it's sales processes, finance workflows, or customer service tools, we make sure your team sees the "why" behind the "how."
3. Adopt Through Practice
Learning happens best by doing. Our interactive sessions, delivered live online or in-person, guide users through hands-on exercises that build muscle memory and reinforce key concepts.
4. Deliver Ongoing Support With Our AI LMS
Training doesn't end when the session does. We provide follow-up resources, quick reference guides, and optional reinforcement sessions to ensure knowledge sticks and adoption sticks. All the training content is available in our AI LMS, which our team will set up for your organisation.
5. Measure What Matters
We help you track adoption, identify knowledge gaps, and refine your training approach based on real feedback. The result? A confident team, a successful rollout, and a system that delivers on its promise.
What You’ll Get With Bespoke D365 Training
Faster, Smoother Rollouts
By closing knowledge gaps early and aligning training with your exact workflows, we help you stay on schedule and avoid delays caused by user confusion or resistance
Measurable ROI on Your Implementation
We help you track adoption, measure success, and identify areas for improvement. This means you can prove the value of your D365 project not just hope for it.
Stronger Change Management
Training is a critical part of change management. Our approach builds confidence, reduces resistance, and turns your team into advocates for the new system—not opponents.
Reduced Support Burden & IT Tickets
When your team knows how to use the system, they rely less on IT or consultants for basic tasks. This frees up your internal resources to focus on strategic priorities—not firefighting.
Higher User Adoption & Engagement
Our role-based, scenario-driven approach makes training relevant and relatable. When users understand how the system helps them do their job better, they’re more likely to embrace it.
Peace of Mind
You’ll have a partner who understands your goals, your challenges, and your timeline.
We’re with you from discovery to delivery and beyond, if needed.
Improved Productivity from Day One
No more “ramp-up time.” With training that’s built for your exact setup, users are equipped to be productive immediately after go-live, maximising the return on your D365 investment.
24/7 Learning & Development Support
Our AI-powered LMS offers personalized learning paths, progress tracking, and on-demand support.
Like having a tutor available 24/7.
Your L&D Partner
By combining bespoke training with L&D advisory and our Learning Management System we partner with you and help you upskill your team to make the most of the technology you use in the workplace.
What Our Clients Say
“D365 Training helped us cut our rollout time by 30% by delivering training that matched our exact workflows.
Our users were confident and productive from day one.”
"We were struggling with user adoption until we partnered with D365 Training. Their tailored approach made all the difference.
Engagement went up, and support tickets dropped significantly.”
Mohammad C., Suppy Chain Director, FMCG
“Thanks to their LEAD365 framework, we not only delivered on time but also proved the ROI of our D365 project. The training data and feedback insights were invaluable.”
Peter M., CTO, Financial Services
“The training didn’t just teach our team how to use D365, it helped them embrace it.
We saw a huge shift in attitude and adoption across the board.”
Antonio P., Group Warehouse Manager, Retail
“Finally, a training provider who took the time to understand our setup.
The role-based sessions made it easy for everyone to see the value in the new system.”