Why training is the hidden risk in Dynamics 365 projects
Most Dynamics 365 implementations invest months in design, build, and testing.
But when it comes to training? It's often:
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Generic sessions are squeezed into the last few days
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"Train-the-trainer" passed off as a cost-saving measure
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Consultants delivering training at consulting rates
The result?
❌ Users feel unprepared on day one
❌ A surge of support tickets during hypercare
❌ ROI delayed because adoption lags behind delivery
The problem is not the training content or the delivery. It's the lack of a training strategy
Introducing the LEAD365™ Training Framework
At D365 Training, we developed the LEAD365™ Training Framework to embed learning into every stage of the Microsoft Success by Design framework.
It's not a checklist. It's a structured methodology that ensures adoption sticks.
LEAD365™ Training Framework
4 stages designed to align with Microsoft Success by Design
Learn
Delivered before the Analysis Phase
Familiarisation sessions that reduce fear of the unknown and build early buy-in.
Engage
Aligned to Design and Build
Role-based training that prepares key users for configuration sign-off, and ownership of the solution.
Adopt
End User Training for UAT
Bespoke, process-driven training that gives end users the confidence to go through UAT
Drive
Supports Deploy and Operate
Reinforcement post-go-live with ongoing support and optional AI-powered LMS
How Micrsoft Partners Use LEAD365
Every partner's delivery methodology is different.
That's why LEAD365 is modular:
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Outsource all 4 stages: complete white-label training under your brand.
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Plug us in at critical stages; for example, Adopt + Drive.
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Use only the AI LMS: when you prefer to deliver training internally but want automation, reinforcement, and adoption tracking.
Framework first, flexibility second.
You remain in control of your delivery, while we bring a proven methodology and scalable training capacity.
Benefits for Partners
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Protect project margins by reducing rework and hypercare.
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Free consultants from user training, focus on delivery.
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Deliver more projects without adding headcount.
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Strengthen client satisfaction and trust.
