•       What ERP stands for and what it actually means in practice •       Why businesses outgrow spreadsheets and disconnected tools •       How an ERP connects departments into one system •       The core benefits an ERP brings to a business •       Where Microsoft Dynamics 365 Business Central fits in the ERP landscape

•       The history and positioning of Business Central within the Microsoft ecosystem •       What Business Central can and cannot do out of the box •       The key functional areas covered by Business Central •       Cloud versus on-premise deployment options •       Who typically implements and uses Business Central

•       The layout and structure of the Business Central interface •       How Role Centres work and why they matter •       The main navigation elements: menus, search, and the action bar •       How to find any record quickly using Tell Me •       Key interface concepts: cards, lists, and documents

•       What a Company is in Business Central and how multi-company setups work •       How fiscal years, accounting periods, and posting dates are managed •       The role of master data: customers, vendors, items, and G/L accounts •       How transactional data flows through the system •       The concept of the General Ledger and posted entries

•       What the Chart of Accounts is and why it is the backbone of every ERP •       How Business Central structures and numbers G/L accounts •       The difference between Posting, Heading, and Total accounts •       What Dimensions are and how they replace the need for extra accounts •       How to read a simple Balance Sheet and P&L using BC logic

•       The structure of a Customer record in Business Central •       The structure of a Vendor record and how it mirrors the Customer •       The Contact list and how it relates to customers and vendors •       Payment terms, credit limits, and pricing setup •       How posting groups connect customers and vendors to the G/L

•       The end-to-end purchase process in Business Central •       How to raise a Purchase Order and what each field means •       The goods receipt process and how it updates inventory •       Purchase invoice matching and the three-way match concept •       How posted purchase entries flow to the General Ledger

•       The end-to-end sales process in Business Central •       Sales Quotes, Orders, and how they differ •       Posting a shipment and what it does to inventory •       Sales invoicing and the entries it creates •       Cash application: how payments are matched to invoices

•       How items are structured in Business Central •       Item types: Inventory, Non-Inventory, and Service •       Costing methods and why they matter •       Unit of measure and item variants •       Stock tracking: lot numbers, serial numbers, and expiry dates

•       The difference between basic and advanced warehouse configurations •       Locations and bins: how physical space is represented in BC •       The inbound process: warehouse receipts and put-aways •       The outbound process: picks and shipments •       Internal movements: transfers between locations

•       The built-in reports available in Business Central •       Financial statements: Balance Sheet, P&L, and Cash Flow •       Analysis Views and how to use them for slice-and-dice reporting •       Power BI integration with Business Central •       Excel export and when to use it

•       How user access is structured in Business Central •       Permission sets: what they are and how they work •       User groups and how to assign access efficiently •       Security filters: restricting access to specific data •       Best practices for access control in a BC implementation

•       The difference between personalisation and customisation in Business Central •       How users can personalise their own view •       Page customisation for administrators •       AppSource extensions and what they add to BC •       When to extend BC and when to adapt the process instead

•       The typical phases of a Business Central implementation project •       The importance of process mapping before configuration •       Data migration: what it involves and why it is always harder than expected •       User acceptance testing and go-live readiness •       The most common reasons implementations fail and how to avoid them

•       How to continue developing your Business Central knowledge •       Microsoft certifications relevant to Business Central •       The Microsoft Partner ecosystem and career paths •       Building practical experience with Business Central •       Key resources: Microsoft Learn, community, and documentation