If you are a manager or the project lead responsible for getting your team up and running with Microsoft Dynamics after go-live, you know that the real challenge starts once the consulting team has left the room. User training often starts once the team has used the new apps every day, and it's not the same as the training they did during the implementation. Even the best implementations end up with minor data errors or small functional gaps that were left behind, because bus

Business applications training typically adheres to a predetermined sequence of modules, yet this structure frequently overlooks the specific obstacles that end users encounter in their roles. In this blog post, I examine how trainers can adapt Responsive Teaching, a method initially developed to support children with developmental needs through everyday interactions, to adult learning environments in business applications training. Trainers create a model where end users dir

The proven structure I use to train ERP users effectively, without generic manuals or death-by-slide-deck sessions.