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MB-280 Study Guide: Dynamics 365 Customer Experience Analyst Exam
If you want to become a Microsoft-certified Dynamics 365 Customer Experience Analyst, you need to pass the MB-280 exam, which has replaced three separate certifications: MB-210 (Dynamics 365 Sales), MB-220 (Customer Insights – Journeys), and MB-260 (Customer Insights – Data) and consolidated them into a single exam
Alfredo Iorio
Mar 157 min read
MB-330 Study Guide: How to Pass the Dynamics 365 Supply Chain Management Exam (Updated 2026)
If you want to become a Microsoft-certified Dynamics 365 Supply Chain Management functional consultant, you need to pass the MB-330 exam. As a Microsoft Certified Trainer who has delivered this course and helped consultants prepare for it, I can tell you that the MB-330 is one of the broadest exams in the Dynamics 365 family. Most consultants come to the MB-330 with a strong background in two or three of these areas and significant gaps in the others. That gap is exactly wher
Alfredo Iorio
Mar 157 min read
MB-310 Study Guide: Things You Must Know to Pass the Dynamics 365 Finance Exam
If you work with Dynamics 365 Finance and you are thinking about getting certified, the MB-310 is your exam. As a Microsoft Certified Trainer who has delivered this course and guided consultants through the curriculum, I can tell you that the MB-310 is one of the few Dynamics 365 exams that genuinely catches experienced people out — not because the topics are obscure, but because finance has its own internal logic and the exam tests that logic precisely. I have seen senior fi
Alfredo Iorio
Mar 157 min read
How to set up and monitor labour absorption in Business Central
Labour absorption defines how the costs associated with the time spent on manufacturing operations are applied to the manufactured item. In Business Central, labour absorption is set up on Work and Machine Centres, and it's divided into direct, indirect and overhead; these costs are tracked via a dedicated subsidiary ledger called Capacity Ledger Entries.
In this post, we will learn how to set up and monitor these costs in Business Central.
Alfredo Iorio
Feb 266 min read
Manufacturing Flushing Methods in Business Central
Manufacturing Flushing methods are designed to automate consumption components throughout the manufacturing process. Flushing methods can also automate capacity when applied to Work and Machine Centres. In this blog post, we will learn all about flushing methods and how to use them to improve shopfloor efficiency when using Microsoft Dynamics 365 Business Central.
Alfredo Iorio
Feb 204 min read
Conditional Sales Tax in Dynamics 365 Finance and Operations
Conditional sales tax in Dynamics 365 Finance and Operations allows organisations to defer tax liability based on specific criteria from invoice to payment.
Unlike standard sales tax, which applies immediately upon invoice generation, conditional sales tax defers the tax obligation until we receive the customer payment. In this blog post, we will learn what conditional sales tax is and how to configure it in Microsoft Dynamics 365 Finance and Operations.
Alfredo Iorio
Jan 267 min read
Using Posting Profiles in D365 Finance and Operations – Benefits Beyond Debits and Credits
A core requirement of any ERP system is the ability to manage postings from subledger transactions into the General Ledger. Reconciliation between the General Ledger and subledgers should be seamless, with every detail posted to control accounts clearly visible for audit and reconciliation purposes. Accountants rely on this level of automation, transparency, and control as a standard expectation in ERP solutions. In Dynamics 365 Finance and Operations (D365FO), this functiona
Meetasha Suneja
Jan 94 min read
Number Sequence
In Dynamics 365 Finance & Operations, Number Sequences are utilized to automatically assign unique identifiers to records such as vouchers, invoices, customers, vendors, journals, and assets. They provide consistency, prevent duplication, and enable seamless transaction processing across various modules. Number Sequence: A number sequence is used to assign a unique identifier to each transaction or operation, serving as a reference for tracking and differentiation across pro
Meetasha Suneja
Jan 62 min read
Mastering Inbound Warehouse Flows in Dynamics 365 Business Central
Inbound warehouse processes in Dynamics 365 Business Central: the systematic handling of goods arriving at warehouse locations from various source documents, including purchase orders, sales return orders, inbound transfer orders, and the output of production orders. The system supports multiple configuration levels: from basic inventory handling to advanced warehouse management with directed put-away and pick, allowing organisations to scale their warehouse operations based
Alfredo Iorio
Jan 314 min read
Handling Purchase Returns in Business Central
Purchase returns represent a critical component of the procure-to-pay cycle in any business, serving as a mechanism to correct errors, handle defects, or manage over-deliveries while safeguarding cash flow and maintaining accurate inventory records. By processing returns effectively, organisations can ensure that their financial statements remain compliant with standards like GAAP or IFRS, prevent distortions in inventory costs, and foster stronger vendor relationships. The r
Alfredo Iorio
Dec 5, 20256 min read
Responsive Teaching for Business Applications Training
Business applications training typically adheres to a predetermined sequence of modules, yet this structure frequently overlooks the specific obstacles that end users encounter in their roles. In this blog post, I examine how trainers can adapt Responsive Teaching, a method initially developed to support children with developmental needs through everyday interactions, to adult learning environments in business applications training. Trainers create a model where end users dir
Alfredo Iorio
Nov 30, 20256 min read
The Kirkpatrick Training Evaluation Model: Evaluate User Training
Microsoft Dynamics 365 (D365) training is critical for successful implementations in business applications, helping users adopt features like CRM modules, ERP processes, or Power Platform integrations. However, measuring its effectiveness requires a structured approach. The Kirkpatrick Model, a four-level framework for training evaluation, is ideal for this, as it progresses from immediate feedback to organisational impact. By applying it to D365 training, organisations can
Alfredo Iorio
Nov 23, 20255 min read
Building an Employee Upskilling Strategy for Dynamics 365
Small and Medium enterprises that invest in Dynamics applications will not see real return on their investment until their team has fully learned to use the new applications. The tech stack is only one part of the equation that determines how much efficiency and productivity companies can gain by implementing new software. Upskilling employees is equally important, but in most cases, IT leaders don't focus on employee training, and they assume the team will learn as they go o
Alfredo Iorio
Nov 20, 20253 min read
Implementing Data Archiving in Dynamics 365 Business Central with Codeunit 600
Data archiving ensures that important business records remain accessible even after deletion from active use. In Dynamics 365 Business Central, this feature supports compliance requirements and maintains audit trails. Organisations handle large volumes of transactional data, such as sales orders and invoices. Proper archiving prevents loss of historical information while keeping the system performant. Introduction to Data Archiving in Business Central Business Central provide
Alfredo Iorio
Nov 16, 20253 min read
LEAD365: A Dynamics 365 Training Framework for UAT and Adoption
How can IT leaders and Microsoft partners adopt a strategic apporach to user training that goes beyond the templated train-the-trainer approach?
Alfredo Iorio
Oct 19, 20253 min read
Why ERP Projects Fail After Go-Live and How to Prevent It
ERP implementations are rarely lost in the technical build: they fail in the final mile. By the time a system is ready to go live, the budget is spent, the timeline is stretched, and user training is a checkbox squeezed into the final agenda
Alfredo Iorio
Oct 5, 20253 min read
Security capabilities of Dynamics 365 Finance and Operations apps
In Dynamics 365 Finance and Operations apps, security is managed via role-based access permissions. Role-based security means access and permissions are based on users' roles, which define users' privileges and duties.
In this post, we will learn about the security framework for Finance and Operations apps
Alfredo Iorio
Aug 7, 20254 min read
Legal Entities in Dynamics 365 Finance and Operations: A Quick Guide
Whether you are working on a new implementation or have started learning Dynamics 365 Finance for the first time, legal entities are amongst the first topics you must learn to ensure that the rest of the configuration falls in place. In this post, we will learn the basics of legal entities in Microsoft Dynamics 365 Finance.
Alfredo Iorio
Jul 20, 20255 min read
My 7-Module Blueprint for Building a Successful ERP Training Program
The proven structure I use to train ERP users effectively, without generic manuals or death-by-slide-deck sessions.
Alfredo Iorio
Jun 26, 20255 min read
Sure Step vs Success by Design - The Evolution of Microsoft's Delivery Methodology for Dynamics Applications
What is the best method for delivering Microsoft Dynamics applications? How do we manage the various stages to ensure the successful...
Alfredo Iorio
May 5, 20257 min read
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